/* ============================================
           HERO / APRESENTAÇÃO PRINCIPAL
           ============================================ */

        .ur-hero {
            position: relative;
            min-height: 100vh;
            display: flex;
            align-items: center;
            justify-content: center;
            padding: calc(80px + var(--ur-spacing-4xl)) var(--ur-spacing-xl) var(--ur-spacing-4xl);
            background: linear-gradient(135deg, var(--ur-primary) 0%, var(--ur-primary-dark) 50%, var(--ur-primary-light) 100%);
            overflow: hidden;
        }

        .ur-hero::before {
            content: '';
            position: absolute;
            top: 0;
            left: 0;
            right: 0;
            bottom: 0;
            background-image:
                radial-gradient(circle at 20% 80%, rgba(201, 162, 39, 0.1) 0%, transparent 50%),
                radial-gradient(circle at 80% 20%, rgba(255, 255, 255, 0.05) 0%, transparent 50%);
            pointer-events: none;
        }

        .ur-hero-pattern {
            position: absolute;
            top: 0;
            left: 0;
            right: 0;
            bottom: 0;
            opacity: 0.03;
            background-image: url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23ffffff' fill-opacity='1'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");
        }

        .ur-hero-container {
            position: relative;
            z-index: 1;
            max-width: 800px;
            text-align: center;
            padding: 0 var(--ur-spacing-md);
        }

        .ur-hero-badge {
            display: inline-flex;
            align-items: center;
            gap: var(--ur-spacing-sm);
            padding: var(--ur-spacing-sm) var(--ur-spacing-lg);
            background-color: rgba(255, 255, 255, 0.1);
            border: 1px solid rgba(255, 255, 255, 0.2);
            border-radius: var(--ur-radius-2xl);
            color: var(--ur-white);
            font-size: var(--ur-font-size-sm);
            font-weight: 500;
            margin-bottom: var(--ur-spacing-xl);
            backdrop-filter: blur(10px);
        }

        .ur-hero-badge-icon {
            width: 16px;
            height: 16px;
            color: var(--ur-accent);
        }

        .ur-hero-title {
            font-size: clamp(var(--ur-font-size-3xl), 5vw, var(--ur-font-size-4xl));
            font-weight: 800;
            color: var(--ur-white);
            line-height: 1.2;
            margin-bottom: var(--ur-spacing-lg);
            text-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
        }

        .ur-hero-title-accent {
            color: var(--ur-accent);
            position: relative;
        }

        .ur-hero-description {
            font-size: clamp(var(--ur-font-size-lg), 2vw, var(--ur-font-size-xl));
            color: rgba(255, 255, 255, 0.9);
            line-height: 1.7;
            margin-bottom: var(--ur-spacing-2xl);
            max-width: 600px;
            margin-left: auto;
            margin-right: auto;
        }

        .ur-hero-actions {
            display: flex;
            flex-wrap: wrap;
            justify-content: center;
            gap: var(--ur-spacing-md);
        }

        .ur-hero-scroll {
            position: absolute;
            bottom: var(--ur-spacing-2xl);
            left: 50%;
            transform: translateX(-50%);
            display: flex;
            flex-direction: column;
            align-items: center;
            gap: var(--ur-spacing-sm);
            color: rgba(255, 255, 255, 0.6);
            font-size: var(--ur-font-size-xs);
            text-decoration: none;
            transition: color var(--ur-transition-fast);
            animation: bounce 2s infinite;
        }

        .ur-hero-scroll:hover {
            color: var(--ur-white);
        }

        .ur-hero-scroll-icon {
            width: 24px;
            height: 24px;
        }

        /* ============================================
           TIPOS DE MANIFESTAÇÃO (CARTÕES)
           ============================================ */

        .ur-types {
            background-color: var(--ur-gray-50);
        }

        .ur-types-container {
            max-width: 1200px;
            margin: 0 auto;
        }

        .ur-types-grid {
            display: grid;
            grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
            gap: var(--ur-spacing-xl);
        }

        .ur-type-card {
            position: relative;
            background-color: var(--ur-white);
            border-radius: var(--ur-radius-xl);
            padding: var(--ur-spacing-2xl);
            box-shadow: var(--ur-shadow-md);
            border: 1px solid var(--ur-gray-200);
            transition: all var(--ur-transition-base);
            display: flex;
            flex-direction: column;
            overflow: hidden;
        }

        .ur-type-card::before {
            content: '';
            position: absolute;
            top: 0;
            left: 0;
            right: 0;
            height: 4px;
            background: linear-gradient(90deg, var(--ur-primary) 0%, var(--ur-accent) 100%);
            transform: scaleX(0);
            transition: transform var(--ur-transition-base);
        }

        .ur-type-card:hover,
        .ur-type-card:focus-within {
            transform: translateY(-8px);
            box-shadow: var(--ur-shadow-xl);
            border-color: var(--ur-gray-300);
        }

        .ur-type-card:hover::before,
        .ur-type-card:focus-within::before {
            transform: scaleX(1);
        }

        .ur-type-icon {
            width: 64px;
            height: 64px;
            display: flex;
            align-items: center;
            justify-content: center;
            border-radius: var(--ur-radius-lg);
            margin-bottom: var(--ur-spacing-lg);
            transition: transform var(--ur-transition-base);
        }

        .ur-type-card:hover .ur-type-icon {
            transform: scale(1.1) rotate(5deg);
        }

        .ur-type-icon--denuncia {
            background-color: #fef3c7;
            color: var(--ur-warning);
        }

        .ur-type-icon--reclamacao {
            background-color: #fee2e2;
            color: #dc2626;
        }

        .ur-type-icon--sugestao {
            background-color: #d1fae5;
            color: var(--ur-success);
        }

        .ur-type-icon svg {
            width: 32px;
            height: 32px;
        }

        .ur-type-title {
            font-size: var(--ur-font-size-xl);
            font-weight: 700;
            color: var(--ur-gray-900);
            margin-bottom: var(--ur-spacing-sm);
        }

        .ur-type-description {
            font-size: var(--ur-font-size-base);
            color: var(--ur-gray-600);
            line-height: 1.6;
            margin-bottom: var(--ur-spacing-xl);
            flex-grow: 1;
        }

        .ur-type-action {
            margin-top: auto;
        }

        .ur-btn-card {
            display: inline-flex;
            align-items: center;
            justify-content: center;
            gap: var(--ur-spacing-sm);
            width: 100%;
            padding: var(--ur-spacing-md) var(--ur-spacing-lg);
            background-color: var(--ur-white);
            color: var(--ur-primary);
            border: 2px solid var(--ur-gray-200);
            border-radius: var(--ur-radius-lg);
            font-size: var(--ur-font-size-base);
            font-weight: 600;
            text-decoration: none;
            cursor: pointer;
            transition: all var(--ur-transition-fast);
        }

        .ur-btn-card:hover,
        .ur-btn-card:focus {
            background-color: var(--ur-primary);
            color: var(--ur-white);
            border-color: var(--ur-primary);
            transform: translateY(-2px);
            box-shadow: var(--ur-shadow-md);
        }

        .ur-btn-card:focus {
            outline: 2px solid var(--ur-accent);
            outline-offset: 2px;
        }

        /* ============================================
           COMO FUNCIONA (PROCESSO)
           ============================================ */

        .ur-process {
            background-color: var(--ur-white);
        }

        .ur-process-container {
            max-width: 1000px;
            margin: 0 auto;
        }

        .ur-steps {
            display: flex;
            flex-direction: column;
            gap: var(--ur-spacing-xl);
            position: relative;
        }

        .ur-steps::before {
            content: '';
            position: absolute;
            left: 40px;
            top: 0;
            bottom: 0;
            width: 2px;
            background: linear-gradient(180deg, var(--ur-primary) 0%, var(--ur-accent) 100%);
        }

        @media (min-width: 768px) {
            .ur-steps {
                flex-direction: row;
                gap: var(--ur-spacing-2xl);
            }

            .ur-steps::before {
                display: none;
            }
        }

        .ur-step {
            flex: 1;
            display: flex;
            gap: var(--ur-spacing-lg);
            position: relative;
        }

        @media (min-width: 768px) {
            .ur-step {
                flex-direction: column;
                align-items: center;
                text-align: center;
            }
        }

        .ur-step-number {
            flex-shrink: 0;
            width: 80px;
            height: 80px;
            display: flex;
            align-items: center;
            justify-content: center;
            background: linear-gradient(135deg, var(--ur-primary) 0%, var(--ur-primary-light) 100%);
            color: var(--ur-white);
            font-size: var(--ur-font-size-2xl);
            font-weight: 800;
            border-radius: 50%;
            box-shadow: var(--ur-shadow-lg);
            position: relative;
            z-index: 1;
            transition: transform var(--ur-transition-base);
        }

        .ur-step:hover .ur-step-number {
            transform: scale(1.1);
            box-shadow: var(--ur-shadow-xl);
        }

        .ur-step-content {
            padding-top: var(--ur-spacing-sm);
        }

        @media (min-width: 768px) {
            .ur-step-content {
                padding-top: 0;
            }
        }

        .ur-step-title {
            font-size: var(--ur-font-size-xl);
            font-weight: 700;
            color: var(--ur-gray-900);
            margin-bottom: var(--ur-spacing-sm);
        }

        .ur-step-description {
            font-size: var(--ur-font-size-base);
            color: var(--ur-gray-600);
            line-height: 1.6;
        }

        /* Conector entre passos (desktop) */
        @media (min-width: 768px) {
            .ur-step:not(:last-child)::after {
                content: '';
                position: absolute;
                top: 40px;
                right: -50%;
                width: 100%;
                height: 2px;
                background: linear-gradient(90deg, var(--ur-primary) 0%, var(--ur-accent) 100%);
                z-index: 0;
            }
        }

        /* ============================================
           ACOMPANHAMENTO (CTA)
           ============================================ */

        .ur-track {
            background: linear-gradient(135deg, var(--ur-gray-900) 0%, var(--ur-primary-dark) 100%);
            position: relative;
            overflow: hidden;
        }

        .ur-track::before {
            content: '';
            position: absolute;
            top: -50%;
            right: -20%;
            width: 600px;
            height: 600px;
            background: radial-gradient(circle, rgba(201, 162, 39, 0.1) 0%, transparent 70%);
            pointer-events: none;
        }

        .ur-track-container {
            max-width: 800px;
            margin: 0 auto;
            text-align: center;
            position: relative;
            z-index: 1;
        }

        .ur-track-icon {
            width: 80px;
            height: 80px;
            margin: 0 auto var(--ur-spacing-xl);
            background-color: rgba(255, 255, 255, 0.1);
            border-radius: 50%;
            display: flex;
            align-items: center;
            justify-content: center;
            color: var(--ur-accent);
        }

        .ur-track-icon svg {
            width: 40px;
            height: 40px;
        }

        .ur-track-title {
            font-size: clamp(var(--ur-font-size-2xl), 3vw, var(--ur-font-size-3xl));
            font-weight: 700;
            color: var(--ur-white);
            margin-bottom: var(--ur-spacing-md);
        }

        .ur-track-description {
            font-size: var(--ur-font-size-lg);
            color: rgba(255, 255, 255, 0.8);
            margin-bottom: var(--ur-spacing-2xl);
            line-height: 1.6;
        }

        .ur-btn-track-large {
            display: inline-flex;
            align-items: center;
            justify-content: center;
            gap: var(--ur-spacing-md);
            padding: var(--ur-spacing-lg) var(--ur-spacing-2xl);
            background-color: var(--ur-accent);
            color: var(--ur-primary-dark);
            border: none;
            border-radius: var(--ur-radius-lg);
            font-size: var(--ur-font-size-lg);
            font-weight: 700;
            text-decoration: none;
            cursor: pointer;
            transition: all var(--ur-transition-fast);
            box-shadow: var(--ur-shadow-lg);
        }

        .ur-btn-track-large:hover,
        .ur-btn-track-large:focus {
            background-color: var(--ur-accent-hover);
            transform: translateY(-3px);
            box-shadow: 0 12px 30px rgba(201, 162, 39, 0.4);
        }

        .ur-btn-track-large:focus {
            outline: 2px solid var(--ur-white);
            outline-offset: 2px;
        }

        .ur-btn-track-large:active {
            transform: translateY(-1px);
        }

        /* ============================================
           CONFIDENCIALIDADE
           ============================================ */

        .ur-privacy {
            background-color: var(--ur-gray-50);
            padding: var(--ur-spacing-3xl) var(--ur-spacing-xl);
        }

        .ur-privacy-container {
            max-width: 800px;
            margin: 0 auto;
        }

        .ur-privacy-card {
            background-color: var(--ur-white);
            border-radius: var(--ur-radius-xl);
            padding: var(--ur-spacing-2xl);
            box-shadow: var(--ur-shadow-md);
            border: 1px solid var(--ur-gray-200);
            display: flex;
            gap: var(--ur-spacing-xl);
            align-items: flex-start;
        }

        @media (max-width: 640px) {
            .ur-privacy-card {
                flex-direction: column;
                text-align: center;
                align-items: center;
            }
        }

        .ur-privacy-icon {
            flex-shrink: 0;
            width: 56px;
            height: 56px;
            background-color: var(--ur-gray-100);
            border-radius: var(--ur-radius-lg);
            display: flex;
            align-items: center;
            justify-content: center;
            color: var(--ur-primary);
        }

        .ur-privacy-icon svg {
            width: 28px;
            height: 28px;
        }

        .ur-privacy-content {
            flex: 1;
        }

        .ur-privacy-title {
            font-size: var(--ur-font-size-xl);
            font-weight: 700;
            color: var(--ur-gray-900);
            margin-bottom: var(--ur-spacing-sm);
        }

        .ur-privacy-text {
            font-size: var(--ur-font-size-base);
            color: var(--ur-gray-600);
            line-height: 1.7;
        }

        /* ============================================
           RESPONSIVIDADE ESPECÍFICA DESTA PÁGINA
           ============================================ */

        @media (max-width: 768px) {
            .ur-hero {
                padding-top: calc(73px + var(--ur-spacing-2xl));
                padding-bottom: var(--ur-spacing-2xl);
                min-height: auto;
            }

            .ur-hero-scroll {
                display: none;
            }

            .ur-types-grid {
                grid-template-columns: 1fr;
            }
        }

        @media (max-width: 480px) {
            .ur-header-container {
                gap: var(--ur-spacing-sm);
            }

            .ur-header-brand {
                min-width: 0;
                gap: var(--ur-spacing-sm);
            }

            .ur-header-logo {
                width: 38px;
                height: 38px;
                flex-shrink: 0;
            }

            .ur-header-name {
                font-size: 0.95rem;
            }

            .ur-header-subtitle {
                font-size: 0.625rem;
            }

            .ur-hero-actions {
                flex-direction: column;
                align-items: stretch;
            }

            .ur-hero-actions .ur-btn {
                width: 100%;
            }

            .ur-types-grid {
                grid-template-columns: minmax(0, 1fr);
            }

            .ur-type-card {
                min-width: 0;
                padding: var(--ur-spacing-lg);
            }

            .ur-section-title {
                font-size: clamp(1.35rem, 7vw, 1.75rem);
            }
        }